FAQ

BRAND & PRODUCTS 

What is Petit Artichaut?

Petit Artichaut is a creative leisure brand dedicated to customizable birth keepsakes with baby prints. Petit Artichaut offers trendy products and gift ideas to immortalize these unique moments spent with family.

What types of products do you offer?

We offer a wide range of gift ideas and birth keepsakes, including decorative frames, memory boxes, multi-photo frames, medallions, and much more.

What distinguishes Petit Artichaut from other baby keepsake brands?

Our creations stand out with their timeless colors and contemporary designs. Petit Artichaut products are affordable and integrate harmoniously into any modern or classic decor.

What colors and patterns are available?

Petit Artichaut wooden frames come with reversible backgrounds that allow you to chose between solid colors and trendy patterns. Patterns like Olive Tree, Daisy, Ochre, Rainbow, Terracotta, and many others bring a unique and harmonious touch to your interior according to your individual tastes. Collections are regularly refreshed to stay up-to-date!

What materials do you use for your products?

We use natural materials as much as possible in order to minimize our environmental impact and ensure the quality and durability of our creations. The main materials used are wood, glass, and metal.

Are Petit Artichaut products safe for babies' skin?

Our imprint clays and paints are dermatologically tested to be used on the delicate skin of infants, ensuring their safety. The 'Smart Inkless Touch' technology in our ink pads allows you to make a beautiful ink print without it coming into contact with baby's skin.

How can I personalize my Petit Artichaut keepsakes?

All our products are designed to be easy to use. Our kits contain everything you need to create a personalized keepsake with your baby's prints. An instruction manual in each product explains how to easily create the perfect print, ensuring successful and memorable results. We also leave room for individual creativity to make each keepsake unique and special.

What do the personalized kits contain?

Depending on the product, our kits contain everything necessary to create a personalized keepsake, with detailed instructions specific to each product. For example, they might contain a frame, a decorative support or magnets, a contactless ink sheet and/or a bag of clay for prints, but may also include imprint paint tubes, a roller to smooth the clay or spread the paint, and adhesives to stick the prints or photos.

How do I take my baby's prints with clay or paint?

We provide detailed instructions with each product. Our kits include everything needed to easily capture your baby's hand and foot prints. The clay is easy to handle; just knead it for 40 seconds before spreading it out, then press your baby's hand or foot and create the desired print. It then air-dries without the need for baking.

How do I use the inkless touch to make a print?

Simply place the contactless ink sheet on the provided paper surface in the correct direction, gently press your baby's hand or foot on the sheet, and remove it. The print will appear on the paper without the ink directly touching your baby's skin.

How can I personalize my decorative frame with my baby's prints and a photo?

You can personalize your frame by using either clay or the contactless ink provided, depending on the chosen product. You can then insert one or more custom photos.

What size photos can be inserted into the frame?

Our frames are designed to fit different photo sizes. Here are the specific photo sizes for each product: Double Frame: 150x150mm, Classic Frame: 90x135mm, 2 Prints Frame: 100x150mm, Duo Frame: 100x150mm, Multi-Photo Frame: 140x190mm, My First Year: 75x75mm.

How long does it take for the clay to dry completely?

The clay takes about 20 hours to air dry, depending on the thickness of the print and the ambient temperature. The clay imprint should then rest upside down for 6 to 7 days before being displayed in the frame.

How long does it take for the paint to dry completely?

The paint takes about 3 hours to dry completely, depending on the thickness of the print and the ambient temperature.

How long does it take for the inkless touch to dry completely?

You should allow 3 days for the contactless ink to dry completely before displaying it in the frame.

CONTACT & POINTS OF SALE

Where can I find Petit Artichaut products besides your website?

Our products are also available at some partner retailers. You will find the list of our retailers in the 'Where to Find Us' section of our store locator.

How can I contact Petit Artichaut customer service?

For any questions or assistance, you can contact us via our contact form on the website or by email at contact@petitartichaut.com.

ORDER & DELIVERY

How long are the estimated delivery times?

Delivery times vary depending on your location. Generally, your order is shipped within 24 hours of purchase on business days and delivered within 2 to 5 business days after purchase.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number to allow you to track your package until delivery.

RETURN AND AFTER-SALES SERVICE

What is your return policy?

You have a period of 14 days from the date of delivery of your order to return an item that does not suit you.

Please take note that the return shipping costs will be at your expense.

To return an article, it will be necessary to use the return from which you will be able to download on the website.

The item I ordered is damaged, what can I do?

Before returning any damaged or defective product, you must keep us informed of your intention by contacting our customer service (contact@petitartichaut.com) so that we can see the condition of the item, photo/s will be requested.
Upon receipt of the photo/s, and if we determine there is indeed an issue with the product, a return agreement bill will be given, and a prepaid Post label will be sent by email.

PAYMENT & BILLING

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods that are shown during checkout.

How to get an invoice for my order?

We do not enclose an invoice in your package, it will be sent directly to you by e-mail.
You can also print it directly from your customer account: My Account / Order History